At PensionFinderUK Ltd, we are committed to providing a professional, transparent and high-quality service. If you are dissatisfied with any aspect of our service, we take your concerns seriously and will aim to resolve the matter promptly and fairly.
If you wish to make a complaint, please contact us using one of the following methods:
Email: help@pensionfinderuk.com
Telephone: 07785 602661
Registered Office: International House, 10 Churchill Way, Cardiff, United Kingdom, CF10 2HE
Company Registration Number: 17034905
Please provide:
Your full name and contact details
Details of the service provided
A clear description of your concern
Any relevant supporting information
We will acknowledge your complaint within 5 working days.
We will investigate the matter thoroughly and impartially.
We aim to provide a full written response within 14 working days.
If additional time is required, we will inform you and provide an updated timeframe.
PensionFinderUK Ltd provides pension tracing and financial education services only and does not provide regulated financial advice.
If your complaint relates to regulated financial advice provided by an FCA-authorised Independent Financial Adviser, you must direct your complaint to the adviser firm responsible for that advice.
If you are not satisfied with our final response, you may seek independent advice regarding your legal rights.
As PensionFinderUK Ltd does not provide regulated financial advice, complaints relating to our services may not fall within the jurisdiction of the Financial Ombudsman Service.
If your complaint concerns the handling of your personal data, you have the right to contact:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk